Get help with ProviderQMS.
Find the right route for new portal work, billing or an earlier purchase.
Plans and payments
Starter A$49/month or A$490/year; Business A$99/month or A$990/year, including GST. Yearly is preferred: pay for ten months and receive twelve. One organisation, no house-count limits. Enterprise by tailored quote. Verify your account, choose a plan and payment frequency, accept the displayed price and automatic renewal terms, then pay through Stripe. Account registration alone does not charge you. There is no free trial for new software plans. See the plans and sale terms.
Portal billing
In the portal, open Settings → Billing to update your card, view invoices, cancel future renewal or request a refund. Cancellation needs no support conversation and keeps the period you have paid for. Monthly and yearly subscriptions renew automatically at the accepted frequency until you cancel. The 60-day money-back guarantee covers your first annual software purchase. Submit the request in Settings → Billing within 60 days of payment. We review it and respond within five business days; the request date preserves eligibility. Submission does not itself issue a refund. An approved refund returns the full original GST-inclusive payment through Stripe and cancels future renewal. Monthly purchases, renewals and document kits are outside this voluntary guarantee. Australian Consumer Law rights remain. A failed renewal receives 14 days of unpaid grace after an already-paid period ends while Stripe retries. After grace, saved records and exports remain available in read-only mode. Unpaid first signups, deliberate cancellations, refunded periods and disputes do not receive this grace. Billing help explains the current and earlier billing routes.
Sign-in and purchased files
New portal accounts use an eight-digit email code valid for 15 minutes, or the supported password option. For document purchases, start with GET MY FILES and your original receipt. Earlier dashboard sign-ins continue separately. Never send support your sign-in code.
Saved work and migration
Earlier dashboard subscriptions keep their accepted terms and sign-in arrangements. Existing kit purchases and original receipts remain valid. Moving an earlier workspace into the portal is a separate migration process; opening a portal account does not import old saved work automatically. See your records, your first week and the FAQ.
Support hours and responses
Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support.
Service availability
See status information. A public page loading successfully does not prove every account, payment or workflow is working.
Current portal guidance checked 12 October 2026.