Export, cancel, delete, retain.
Four things you can do, and what we keep. The privacy policy and terms are the documents that govern; this page is the plain version.
Export
- Any document in your Library exports to Word (.docx), customised or original.
- A whole kit downloads as a ZIP of Word files from the receipt link, whether or not you subscribe.
- Your registers and workspace records export as CSV or JSON from the workspace, and import back the same way — a workspace on a new device starts from that file. Account storage that follows you between devices arrives in October.
- Any screen, and the audit briefing in Reports, prints.
Cancel
Cancel any time from your account or by emailing hq@providerqms.com.au. Cancelling stops the next renewal — monthly at the end of the current month, annual at the end of the year you paid for — and you keep access until then. The 14-day trial collects no payment method, so a trial that simply ends is never charged. Refund positions are on the refund page; nothing here limits your rights under the Australian Consumer Law.
Delete
Email hq@providerqms.com.au from the address your account uses and ask. We respond within 30 days, in writing, and there is no charge. Some records — a receipt, for example — we may need to keep to meet our own legal obligations, and we tell you plainly if that applies.
Workspace records on your device are yours to clear: they live in your browser, and clearing site data for the workspace removes them. Export first.
Documents you uploaded for the document check can be deleted from your Library. Records of a kind that carry a retention period are hidden from your list rather than destroyed, and the screen tells you so before the second press.
Retain
- Purchase records
- Kept for seven years, as Australian tax law requires. Held in a database in Sydney, Australia.
- Kit documents you bought
- Yours as files, with their updates, whether or not you subscribe. Your Library holds them while you subscribe.
- Workspace records
- On the device you use, for as long as the browser keeps them. Account storage that follows you between devices arrives in October. This page will then say where those records live and for how long.
- Support conversations
- Kept so we can answer a follow-up. Ask and we delete them, subject to the same legal-obligation exception.
Where it is kept
The application and its database run on a server in Kuala Lumpur, Malaysia, operated by Hostinger. Your account, your sign-in sessions, the entitlement your receipt carries, any ticket you raise with us and any document you upload for the document check are stored on that server. Purchase records are held in a database in Sydney, Australia. Workspace records stay in your browser on the device you use. We are an Australian company, and the Australian Privacy Principles apply to how we handle your information wherever it is kept — the privacy policy sets out the overseas disclosure in full.
Who else sees what
Stripe processes payment; our transactional email provider handles the address we send receipts and sign-in links to; the provider named in the privacy policy processes questions to Ethan; Meta and Google receive advertising-measurement identifiers and a hashed email, never the readable address. Full detail, and how to block the measurement cookies, is in the privacy policy.