ProviderQMS · guarantee terms
Two promises.
Clear boundaries.
These guarantees apply to Audit-Ready Membership and Done-For-You. They explain what we will refund or fix, and how to make a request.
We never promise that anyone passes an audit. ProviderQMS supports documents, records and review. Your organisation remains responsible for its services, practice, evidence and decisions.
60-day money-back guarantee
On your first Audit-Ready Membership or Done-For-You purchase, annual or monthly, ask within 60 days of purchase and we refund what you paid, no questions asked.
- The guarantee applies to your first Membership or Done-For-You purchase.
- For a monthly or instalment purchase, we refund the payments you have made for that purchase when you ask within the 60-day window.
- The document licence for kits provided through Membership ends on refund.
- Separately purchased kits retain their existing licence, download and update rights. This Membership guarantee does not replace the terms of a separate Single Kit purchase.
How to ask for a refund
Use the Billing area in your portal or email support@providerqms.com.au. Include the account email or order reference so we can find your purchase. You do not need to give a reason. Your request date determines whether you are within 60 days.
48-hour Auditor Feedback Guarantee
If an auditor’s written feedback says one of our documents is deficient, send us that feedback and the document. We fix it within 48 hours of receiving both. If we do not, we refund the current year’s membership.
What it covers
- Our documents as supplied by ProviderQMS.
- Our documents as prepared by us for your organisation.
What it does not cover
- Your own edits to the documents.
- Records that your organisation did not keep.
- Services or matters outside the documents.
How to send auditor feedback
Email support@providerqms.com.au with the auditor’s written feedback and the relevant document. Include your Membership account or order reference. The 48-hour period begins when we receive both the written feedback and the document.
Separate Single Kit purchases
Separately purchased kits keep their existing licence, download, update and warranty rights. The Membership money-back guarantee above does not replace those terms.
Existing kit refunds and support
Before download, request a full refund within 30 days of purchase. Email from the address used to pay and include your order number; you do not need to explain why. After download, the existing policy does not offer a change-of-mind refund. The existing 30 days of email support remains available.
Existing auditor-feedback warranty for kits
If written feedback from your auditor identifies a Standards-alignment issue in one of our documents, send it to us with that feedback. We update the document within 48 hours, or we refund you. This is a document warranty and does not promise an audit pass.
Read the preserved Single Kit refund and warranty policy. Australian Consumer Law remedies remain unaffected.
Our written-reply promise
Where a ProviderQMS enquiry page offers this promise: we answer within one business day, in writing, to the address you write from. If we cannot help, we say so in that same reply rather than selling you something adjacent.
Your other rights
These guarantees are in addition to rights you have under the Australian Consumer Law. They do not exclude, restrict or replace those rights. See the Terms of Service and Refunds Policy for the wider terms of using ProviderQMS.
Questions about coverage?
Contact support@providerqms.com.au or call 0401 705 610. Please avoid sending participant or other sensitive personal information in an initial email.
Offer version: providerqms-offer-v2-20261023. All prices shown on the pricing page are AUD and include GST.