NDISCompliant is now ProviderQMS. Here's what that means for you.
Same team. Same documents. Same prices. A stronger home for provider quality, compliance and continuous assurance — starting with NDIS & SIL, with aged care to follow.
Talk to us
Tell us what's happening. We read every message and answer within one business day. Prefer to talk? Call 0401 705 610. For questions about the standards themselves, Ethan — the ProviderQMS Assurance & Quality Agent — is inside the workspace any time.
The name change
Why the new name?
Because the job grew. NDISCompliant sold document kits for one scheme; ProviderQMS is the quality and assurance system providers run every week — and it will carry more than one regulatory environment. The company behind it is unchanged: Wani Meridian Pty Ltd (ABN 97 701 307 020).
Do my old links still work?
Yes. Links in your receipt emails, bookmarks and downloads keep working and will take you to the right place.
Where do I sign in now?
dash.providerqms.com.au — paste your receipt link or code and your documents load.
Will emails come from a new address?
Over the coming weeks, yes — from @providerqms.com.au. Until then, everything comes from hq@providerqms.com.au (our mailbox during the name change) — keep that address in your contacts so nothing lands in junk.
What about receipts and invoices?
They'll say ProviderQMS — Wani Meridian Pty Ltd. Prices include GST, exactly as before.
Your documents and access
I bought a kit. What do I actually own?
The complete document set, delivered as files you keep forever — plus its updates. Paste your receipt link into ProviderQMS and the same documents appear in your Library, ready to work with.
Where are my workspace records stored?
Sign in to your workspace to access its current features. For questions about your account or stored records, contact support.
Is ProviderQMS an auditor?
No. We help you prepare, prove and stay ready. Your auditor decides, and we never promise an audit outcome.
Plans and prices
Does the subscription include the document kits?
No. Document kits are sold separately — from A$100. The subscription is the workspace: Home, Assurance, Quality, People, Library, Reports, the Training Centre and Ethan, with the Complaints Management Policy free for everyone. Buy any kit inside your Library and it loads there, ready to customise.
What is the current software offer?
Starter is A$490 per year and Business is A$990 per year, including GST. Enterprise is by tailored quote. No house-count limits. Annual enquiries are open; confirm the renewal terms and included scope before committing. Earlier customer plans retain their agreed terms. See the current offer.
Can I just buy the documents?
Yes — see the kits. They're yours forever whether or not you ever subscribe; and if you do subscribe, buy any kit inside your Library and it loads there, ready to customise.
Who do I talk to?
Us — within one business day — use the support form at the top of this page (inside the workspace, Help & support opens the same form). Ethan, the ProviderQMS Assurance & Quality Agent, any time inside the workspace.
Free resources and account access
Is there a free software trial?
No. A free software trial is not offered. You can use our free resources and practical tools without buying a software subscription. The SIL checklist requires your name and email.
How do I return to my purchased files?
Open GET MY FILES and follow the existing purchase-email sign-in and recovery steps. Earlier customer plans retain their purchased terms.
Billing, refunds and receipts
How do I cancel?
Email hq@providerqms.com.au (our mailbox during the name change) or use the support form above — we confirm in writing within one business day. Monthly stops at the end of the current month; annual runs to the end of the year you paid for.
What is your refund position?
Kits: a full refund within 30 days if you have not downloaded the files, and if written auditor feedback identifies a Standards-alignment issue in a document we update it within 48 hours or refund you. Subscription: cancelling stops the next renewal, and nothing limits your rights under the Australian Consumer Law. The full policy.
I lost my receipt email
Go to Get my files — paste your receipt code if you have it, or enter the email you paid with on the account sign-in page and a fresh link is sent to the purchase address.
I paid but no email arrived
Search your inbox — including spam — for hq@providerqms.com.au (our mailbox during the name change). Still nothing? Get my files has every recovery path, or use the support form above — we answer within one business day and nothing is ever re-charged.