Terms of Sale
Last updated: 12 October 2026 (new monthly and yearly portal subscriptions; earlier contracts preserved)
1. Overview
These terms govern the purchase and use of digital products and subscriptions sold by Wani Meridian Pty Ltd (ABN 97 701 307 020), trading as ProviderQMS, through providerqms.com.au. By completing a purchase, you agree to these terms.
2. Products
ProviderQMS sells digital document packs, including the Complete SIL Kit, containing Microsoft Word (.docx) template files. Products are delivered as downloadable ZIP files immediately after payment. ProviderQMS also offers a workspace subscription — see section 13 below. Specialised document kits are sold separately. New monthly and yearly portal plans include the baseline library described in section 14.
3. Pricing and Payment
All prices are displayed in Australian Dollars (AUD). ProviderQMS is operated by Wani Meridian Pty Ltd (ABN 97 701 307 020), which is registered for GST. All displayed prices are GST-inclusive, and every purchase receives a tax invoice. Payment is processed securely through Stripe. We do not store your credit card details. Prices may change without notice; however, the price displayed at the time of purchase is the price you pay.
4. Delivery
Digital products are delivered immediately via a download link on the thank-you page and by email to the address you provide at checkout. If you do not receive your download link, please contact us at hq@providerqms.com.au (an earlier contact mailbox).
5. Refund Policy
The full policy, including how to request a refund, is at providerqms.com.au/refund. It is the canonical version; the summary below forms part of these terms.
48-hour fix-or-refund guarantee. If written auditor feedback identifies a Standards-alignment issue in one of our documents, send it to us with the feedback. We update that document within 48 hours, or refund you. This is the guarantee shown at checkout and it is the one that governs.
In addition, if you have not yet downloaded the files you may request a full refund within 30 days of purchase - email us with your order number and we will process it, no questions asked.
Nothing in these terms limits your rights under the Australian Consumer Law.
Because the kit is a digital product delivered in full on download, once you have downloaded it a change-of-mind refund is no longer available; instead, we provide 30 days of complimentary email support to help you prepare your documentation. Refunds do not cover audit failure caused by non-implementation or inaccurate customisation. To request a refund or support, email hq@providerqms.com.au (an earlier contact mailbox) with your order number. Nothing in this policy limits any consumer guarantees or rights you have under the Australian Consumer Law that cannot be excluded.
6. Licence and Use
Upon purchase, you receive a single-organisation licence to use, customise, and print the documents for your NDIS provider organisation. This licence permits you to:
- Modify the documents for your organisation's internal use
- Print copies for staff training, audits, and day-to-day operations
- Store the documents on your organisation's systems
You may not resell, redistribute, or share the documents with other organisations. Each organisation requires its own licence.
7. Disclaimer
The documents provided are templates designed to support NDIS registration and compliance processes. They do not constitute legal, financial, or professional advice. ProviderQMS does not guarantee that use of these templates will result in successful NDIS registration or audit outcomes. You should have your specific circumstances reviewed by qualified professionals.
ProviderQMS is not affiliated with the NDIS Quality and Safeguards Commission.
8. Limitation of Liability
To the maximum extent permitted by Australian law, Wani Meridian Pty Ltd's total liability arising from or in connection with the use of our products is limited to the purchase price paid for the product. We are not liable for any indirect, consequential, or incidental damages arising from the use of, or inability to use, the documents.
9. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our digital products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
10. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Victoria.
11. Changes to Terms
We may update these terms from time to time. The current version is always available at providerqms.com.au/terms.
12. Contact
For questions about these terms, email hq@providerqms.com.au (an earlier contact mailbox).
13. Earlier dashboard subscriptions (founding members)
Who provides it. Wani Meridian Pty Ltd (ABN 97 701 307 020), trading as ProviderQMS. Prices are in Australian dollars and include GST; your receipt is a tax invoice.
What you get. While your subscription is active: access to the ProviderQMS workspace — Home, Assurance, Quality, People, Library, Reports and the Training Centre — with Ethan, the Complaints Management Policy, and updates to the workspace. Document kits are sold separately and are not included in any subscription. A kit you buy loads into your Library while you subscribe, and remains yours as files, with its updates, whether or not you subscribe. Features still being built are described with their expected month and are not part of the promise until released.
Earlier customer subscriptions retain the terms accepted when purchased. New monthly and yearly portal purchases from 12 October 2026 follow section 14 below; they do not rewrite an earlier contract.
Term and renewal. Annual (the standard plan) or monthly, as shown at checkout. Subscriptions renew automatically at the end of each term, using the card on file, until you cancel. A term you have already paid for is never re-priced; any price change applies only from a renewal, and we tell you before it applies.
Cancelling. Cancel any time from your account or by emailing us. Cancellation stops the next renewal; you keep access until the end of the term you have paid for. Our standard refund position (see Refunds) applies, and nothing in these terms limits your rights under the Australian Consumer Law.
Your documents stay yours. Documents you have loaded or created remain yours after cancellation; exporting them is available while you have access.
What it is not. ProviderQMS supports your quality and compliance system. It is not legal advice, it is not an audit, and it does not certify compliance — those judgements belong to you and your auditor.
Changes. If we change these terms we tell you by email before the change applies. A term you have already paid for is not re-priced by a terms update; any price change applies only from a renewal.
14. New portal software subscriptions from 12 October 2026
Plans and payment. Starter is A$49/month or A$490/year; Business is A$99/month or A$990/year, including GST, for one organisation with no house-count limits. Enterprise requires a tailored quote. Create and verify your account, accept the displayed payment frequency, price and renewal terms, then pay through Stripe. Successful payment activates your paid organisation; creating an account or recovering purchased files alone does not charge you. There is no free trial for these new plans.
Monthly or yearly. Yearly is the preferred option: pay A$490 for Starter or A$990 for Business upfront, equal to ten monthly payments and giving two months free compared with 12 monthly payments (A$98 or A$198 saved). Monthly subscriptions charge A$49 or A$99 per month. Stripe automatically charges the saved payment method each month or year according to the frequency you accept, until you cancel. Cancellation is visible in Settings → Billing and retains the paid period. Both frequencies include the baseline library and core quality workflows. The 60-day guarantee applies only to the first annual purchase.
Automatic renewal. Stripe charges the saved payment method automatically each month or year, according to the frequency you accept, until you cancel. The price, payment frequency and renewal terms are displayed before payment. A paid term is not re-priced; we notify you before any future renewal price change applies.
Included work. Both plans include 14 baseline policies and procedures, individual document preparation and version history, incidents, complaints, risks, actions, staff evidence, human-reviewed weekly readiness summaries and exports. Business adds bulk preparation of licensed documents and weekly management oversight of owner follow-ups. Specialised kits remain separate and previously purchased licences are preserved. Templates need adaptation and human review for your service.
Cancel easily. In the portal, open Settings → Billing → Cancel automatic renewal. No cancellation reason or support conversation is required. Cancellation stops the next renewal and retains verified access until the paid-through date. Saved records and exports remain available in read-only mode after paid access ends.
60-day money-back guarantee. Request a full refund of your first annual software purchase in Settings → Billing within 60 days of payment. Requests receive human review and a response within five business days. The saved request date preserves eligibility even if review finishes later; submitting a request does not itself move money. Approved refunds return the full original GST-inclusive purchase through Stripe, cancel future renewal and end access for the refunded period. Saved records and exports remain available. Monthly payments, annual renewals and specialised kits are excluded from this first-annual-purchase guarantee. Your Australian Consumer Law rights are preserved.
Failed renewal. Stripe retries the saved payment method. Billing shows a payment alert and an update-card link. An already-paid period receives 14 days of unpaid grace after it ends if renewal payment fails. At the end of grace, the organisation becomes read-only with saved records and exports available; confirmed payment restores paid access. Grace does not apply to unpaid first signups, deliberate cancellations, refunded periods or disputed payments.
Embedded payment. Checkout is embedded in the portal page, including compatible website browsers within Facebook. Your bank or device may require a secure authentication fallback; return to the same checkout to confirm payment before starting another. ProviderQMS stores payment references and status; Stripe handles card details.
Readiness and responsibility. Saved reviews show the evidence, owners, overdue work and unresolved gaps recorded at that time. Software supports audit preparation and quality work; it does not certify compliance or guarantee an audit result. Your authorised team makes service, reporting and review decisions.