Your first week in the portal.
Build useful saved quality work from your own evidence, with a named owner and next action.
Day 1: choose and verify access
Starter A$49/month or A$490/year; Business A$99/month or A$990/year, including GST. Yearly is preferred: pay for ten months and receive twelve. One organisation, no house-count limits. Enterprise by tailored quote. Verify your account, choose a plan and payment frequency, accept the displayed price and automatic renewal terms, then pay through Stripe. Account registration alone does not charge you. There is no free trial for new software plans. Open the portal. Recover an existing kit purchase separately if you already own documents.
Day 2: start with the right documents
Both plans include a baseline library of 14 policies and procedures, the core quality-work journey and saved weekly readiness reviews. Business adds bulk document preparation, team coordination and management oversight. Specialised document kits are sold separately; a purchased kit remains yours under its licence independently of a software subscription. Choose a baseline or licensed document, adapt it to your service, review it and save the work. A template alone is not evidence that a procedure has been implemented.
Day 3: connect actions and evidence
Record a real review or quality action, identify its owner and due date, and link supporting evidence. Check staff evidence and incident follow-up as appropriate to your role. The authorised provider decides reporting and service actions.
Day 4: check the gaps
Review overdue actions, document reviews, incident follow-up and staff evidence. Keep missing evidence and unresolved work visible rather than treating a filled form as proof of compliance.
Day 5: save the weekly readiness review
Save a readiness summary showing recorded evidence, owners, overdue work and next actions. Use the saved history to follow through next week. The summary supports audit preparation; it is not a compliance certificate.
Where your progress is saved
Saved portal work is stored against your organisation, with access controlled by role. Unsaved drafts can remain local to a tab. Earlier dashboard subscriptions keep their accepted terms and sign-in arrangements. Existing kit purchases and original receipts remain valid. Moving an earlier workspace into the portal is a separate migration process; opening a portal account does not import old saved work automatically.
Help and billing
Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support. In the portal, open Settings → Billing to update your card, view invoices, cancel future renewal or request a refund. Cancellation needs no support conversation and keeps the period you have paid for. Monthly and yearly subscriptions renew automatically at the accepted frequency until you cancel.
Current portal guidance checked 12 October 2026.