Plans, purchases and portal access.

ProviderQMS and the legacy NDISCompliant brand share Wani Meridian Pty Ltd (ABN 97 701 307 020). Earlier purchases keep their issuer, receipt and accepted terms; a new software purchase does not replace those rights.

Earlier dashboard subscriptions keep their accepted terms and sign-in arrangements. Existing kit purchases and original receipts remain valid. Moving an earlier workspace into the portal is a separate migration process; opening a portal account does not import old saved work automatically. If an original link no longer opens, use GET MY FILES or contact support; do not repurchase to recover it.

Open the portal for a current account. Request an eight-digit email code valid for 15 minutes, then enter it, or use the supported password option. Earlier dashboard accounts retain their existing sign-in. Purchased documents can be recovered through GET MY FILES.

Use support@providerqms.com.au for support. Keep original receipt emails and check spam when recovering a purchase. Earlier messages may use a different sender; support never needs your sign-in code.

Current displayed prices include GST. Use Settings → Billing for current software invoices. Earlier software and kit receipts retain the issuer and terms of their original purchase.

Your purchased document files remain yours under the licence accepted at purchase, independently of a software subscription. Recover them using the original purchase email through GET MY FILES. Baseline software policies and specialised purchased kits are distinct.

The current portal saves organisation records on its Sydney application server, with role-controlled access across devices. Unsaved drafts may be local to a tab. Earlier dashboard records may remain in their original browser. See your records and the portal privacy notice.

All seven kits are included inside Membership. Bulk Word downloads unlock on an annual plan or after 3 paid monthly invoices. Kits bought separately remain downloadable under their existing licences. Membership also includes incidents, complaints, risks, actions, staff evidence and a weekly readiness review. View the complete offer.

Audit-Ready Membership is per organisation, with unlimited staff, houses, sites and users. Founding price: A$990/year or A$99/month for the first 50 paying members; then A$1,490/year or A$149/month. All prices include GST. Compare Single Kit, Audit-Ready Membership and Done-For-You.

You can buy a Single Kit separately without a subscription. All seven kits are included inside Membership. Bulk Word downloads unlock on an annual plan or after 3 paid monthly invoices. Kits bought separately remain downloadable under their existing licences.

Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support.

In the portal, open Settings → Billing to update your card, view invoices, cancel future renewal or request a refund. Cancellation needs no support conversation and keeps the period you have paid for. New software subscriptions renew automatically each year until you cancel. Earlier subscriptions retain their accepted billing terms and existing billing route; see billing help.

Your first Audit-Ready Membership or Done-For-You purchase, annual or monthly, has a 60-day money-back guarantee. Ask within 60 days and we refund what you paid, no questions asked. The Membership document licence ends on refund. For the 48-hour Auditor Feedback Guarantee, send the auditor’s written feedback and our supplied or prepared document. We fix a deficient document within 48 hours of receiving both, or refund the current year’s Membership. Your own edits, missing records and services outside the documents are excluded. We never promise an audit pass. Read both guarantees and their terms.

Open GET MY FILES and use its purchase-email recovery process. For current portal sign-in, request a fresh eight-digit code; codes last 15 minutes. Do not share a code with support.

Check spam and your original purchase email. Use GET MY FILES or the support form above rather than paying again. Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support.