What Ethan supports, and where he stops.
Guidance and preparation help your team take a practical next step; your authorised reviewers remain responsible.
Prepare quality work
Use the portal’s available guidance to prepare documents, actions and reviews. Check each suggested step against your actual service, evidence and applicable requirements before saving or adopting it.
Keep the decision with your team
Ethan cannot certify compliance, guarantee an audit result, decide reportability, approve evidence or replace a qualified professional. The authorised provider reviews documents, makes decisions and retains the supporting evidence.
Current portal processing
Cloud AI and cloud speech processing are not enabled in the current portal. Do not assume a public demonstration or earlier dashboard feature describes the portal’s processing. Read the portal privacy notice before entering sensitive information.
Available work and future features
Both plans support the core quality-work journey and saved weekly readiness reviews. See plan inclusions. Planned integrations and automated reminders are not a promise of delivery this month; see the roadmap.
Help from us
Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support.
Current portal guidance checked 12 October 2026.