See value in a real task
Your first quality-work cycle
Use a fictional record in the demonstration. Then agree how the same routine will work for your team.
01 / START WITH ONE DOCUMENTMake it yours
Choose a licensed policy, adapt it to the service you deliver and retain the original. Check who owns the working version and when it needs review.
02 / CONNECT AN ACTIONMake the next step clear
Record a quality concern or risk, set the owner and due date, and add evidence. Check what the responsible person sees when they return.
03 / REVIEW THE RESULTShow what happened
Review the record, keep the decision attributable and export a report. Confirm that the result explains the work, not just that a form exists.
Know exactly what you are choosing
Are document kits included in a subscription?
Both software plans include 14 baseline policies and procedures to adapt to your service. Specialised document kits are separate purchases, and buying software does not grant every kit. Existing purchased kits remain available under their licences, with or without a software subscription.
Does a lower tier remove essential quality records?
Both Starter and Business include documents, incidents, complaints, risks, actions, staff evidence, saved weekly readiness reviews, history and exports. Business adds bulk document preparation and a weekly management view of team ownership and follow-ups.
What should we ask to see before choosing Business or Enterprise?
Ask for your actual acknowledgement, review, access or reporting workflow to be demonstrated in the environment you would receive. Configurable approval workflows, recurring audits, bulk assignments, scheduled reports, automated audit-pack assembly, custom roles and consolidated reporting are not currently promised as included capabilities. Additional implementation or specialist services need a specific written scope.
How do cancellation, the guarantee and failed payments work?
Open Settings → Billing to cancel automatic renewal, update your card, view invoices or request a refund. Cancellation stops the next renewal and keeps the period you have paid for. The 60-day first-annual-purchase money-back guarantee has human review with a response within five business days; submitting within 60 days preserves eligibility. A failed renewal has 14 days of grace after your paid period ends while Stripe retries. After that, saved records and exports remain available in read-only mode. Unpaid first signups and deliberate cancellations do not receive grace. Australian Consumer Law rights are preserved.
Can I sign up from Facebook?
The portal payment form is embedded in the page, so you can review the plan and pay in Facebook’s website browser where supported. If your bank or device needs another browser for authentication, follow the secure fallback and return to the same checkout. No charge starts just from creating an account.
What can Ethan help us do?
The current task guide can help you find and understand the next step. AI assistance does not independently analyse your whole organisation, complete all compliance work or certify an outcome. Your team remains responsible for the facts, decisions and implementation. Ask to see any proposed AI workflow before relying on it.
Does ProviderQMS replace our rostering or payroll software?
ProviderQMS focuses on quality records, document work and evidence. If you need rostering, care operations, payroll or plan management, explore the multi-vendor marketplace and test how the tools fit together.
What happens to existing customers?
Keep using your existing sign-in and purchased-file links. Earlier customer subscriptions retain their agreed terms; this plans page does not rewrite an existing contract. Use billing help for an existing subscription.
Does using ProviderQMS guarantee compliance or an audit result?
No. Software helps organise records and follow-up. Your service still needs appropriate practice, accurate evidence, competent staff and review against the requirements that apply to it.
Talk through your plan → Start with free resources