Security, plainly.
How the current portal handles sign-in and saved work, and where responsibility remains.
Sign-in
Request an eight-digit email code, then enter the code in the portal. Codes expire after 15 minutes. The portal also supports a password sign-in option. Do not share codes or passwords. Earlier receipt and dashboard sign-ins keep their own recovery paths.
Organisation records
The portal application and its database are hosted in Sydney. Saved records belong to the authorised organisation; permissions govern access. Browser drafts and caches are separate from saved server records. HTTPS protects transport, and the portal uses encrypted recovery backups.
Third-party processing
Identity, email, payment and recovery services have their own processing locations. Read the current portal privacy notice; we do not claim that all processing stays in Australia.
Product boundaries
The current portal does not enable cloud AI or cloud speech processing. Advertising analytics and session replay are disabled in the portal. These statements concern the portal; public-site measurement and earlier services have separate notices.
Public website measurement
The public website uses advertising and usage measurement, including PostHog on selected public pages. Masked public-page recordings are separate from the portal. Microsoft Clarity session replay is not currently enabled. See Privacy for processors and the PostHog opt-out control.
Your team’s decisions
Software supports quality work and audit preparation. It does not certify compliance, guarantee an audit result or replace professional judgement. Check permissions, verify information and retain evidence of decisions.
Report a problem
Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support. For a security concern, describe the issue and affected page without including participant details, credentials or sign-in codes.
Current portal guidance checked 12 October 2026.