ProviderQMS

Care operations · Workforce & payroll

Lumary vs ShiftCare

Compare the published scope, cost evidence and buying questions before you commit.

Sources checked 2026-09-24 · Source-based comparison

Vendor-source research, not hands-on tests or a ranked endorsement. ProviderQMS sells document kits and a separate QMS product. No vendor enquiry collection or affiliate source links. How we compare.

The decision to make

Lumary and ShiftCare both appear in our care operations · workforce & payroll research. Connect the participant record, support delivery, worker activity and financial evidence. Start with the differences below, then test the same essential workflow. We have not used these products hands-on or established an overall winner.

Lumary vs ShiftCare: the published starting point
Buying questionLumaryShiftCare
What does it do?Lumary is a configurable Salesforce-based platform for disability and related care organisations. Its disability offer covers participant records, rostering and financial control.ShiftCare connects rosters, mobile shift records and NDIS billing for disability support providers. Its plans differ in their invoicing, forms and incident tools.
Why consider it here?Vendor explicitly positions its disability solution for NDIS providers including SIL and SDA.Explicitly marketed to NDIS disability service providers.
What is the cost basis?Current price not verified; request a written quote.Basic from A$8/user/month billed yearly or A$9 monthly, ex GST; five-staff minimum. Higher features depend on plan.
What should the demo show?Change a SIL participant's support across two sites and inspect roster, service agreement, permissions and financial report.Replace a worker on a recurring community access shift, capture the note and compare the resulting time and claim.

Compare the evidence, product by product

Lumary — published capabilities

  • Participant and care management
  • Workforce rostering and award interpretation
  • Billing and claim workflows
  • Operational and financial reporting

Source check: 2026-09-24. Published vendor statements, not independent feature testing.

Questions for Lumary

  • What configuration and implementation work is included?
  • Which functions require separate products or integrations?
  • How are multi-site permissions and historical changes exported?
Read the full Lumary profile ↗

ShiftCare — published capabilities

  • Drag-and-drop and recurring rosters
  • Mobile progress notes and clock-in
  • NDIS bulk invoicing
  • Client plans and document storage

Source check: 2026-09-24. Published vendor statements, not independent feature testing.

Questions for ShiftCare

  • Which plan includes the exact NDIA claim path we use?
  • How are cancelled shifts and travel corrected after invoice generation?
  • What does an export include for notes, files and audit history?
Read the full ShiftCare profile ↗

Run the same scenario in both

Use a fictional recurring community-access service. Change the worker, record the delivered support, correct a note and reconcile the invoice.

  • Trace service agreement and budget to the roster and delivered record.
  • Check what the worker can see, what they must record and how corrections are retained.
  • Change or cancel a service and inspect the effect on timesheets, billing and reporting.
  • Export the participant history with attachments and demonstrate the exit process.

Put the quotes on the same basis

Model active clients, staff logins, sites, service lines, setup and required accounting/payroll connections.

Use the same volumes, currency, GST basis and billing period for both quotes. Include migration, staff training time, required companion subscriptions and the cost of retrieving records at exit. If a charge is unverified, keep it as an open question rather than treating it as free.

How to reach a decision

  1. Choose the tasks your service cannot operate without before either demonstration.
  2. Record demonstrated, partial, not demonstrated or not applicable for each task. Keep the evidence and edition name.
  3. Ask the vendor to resolve every failed essential task in writing; a high average score cannot erase it.
  4. Test a correction, permission change and export. These are part of everyday operations, not just implementation.
  5. Decide using workflow fit, full cost and your team’s capacity to change systems. Retain the written assumptions for review.

What this comparison does not establish

Service-delivery software varies by provider size, module and funding workflow. Scheduling alone does not establish complete NDIS claiming or clinical-record coverage. A capability not mentioned in the reviewed source remains unverified, not absent. This comparison does not certify compliance, integrations, accessibility, security or migration outcomes.