ProviderQMS

Workforce & payroll

Supportmate vs Tanda

Compare the published scope, cost evidence and buying questions before you commit.

Sources checked 2026-09-24 · Source-based comparison

Vendor-source research, not hands-on tests or a ranked endorsement. ProviderQMS sells document kits and a separate QMS product. No vendor enquiry collection or affiliate source links. How we compare.

The decision to make

Supportmate and Tanda both appear in our workforce & payroll research. Connect availability, skills, shifts, approved time and the payroll handoff. Start with the differences below, then test the same essential workflow. We have not used these products hands-on or established an overall winner.

Supportmate vs Tanda: the published starting point
Buying questionSupportmateTanda
What does it do?Supportmate offers NDIS care management across staff, client and roster records. The vendor also describes timesheets, payroll and bulk invoice files.Tanda manages employee rosters and time attendance. Its Australian help centre documents payroll, shift replacement and leave workflows.
Why consider it here?Vendor explicitly calls it NDIS care management software.General workforce and payroll tool applicable to NDIS employers; NDIS care-specific workflows are unverified.
What is the cost basis?Current price not verified; request a written quote.Current price not verified; request a written quote.
What should the demo show?Create a recurring support appointment, notify a worker and trace the resulting timesheet and NDIS bulk file.Publish a vacant overnight support shift, fill it and reconcile hours in a test pay run.

Compare the evidence, product by product

Supportmate — published capabilities

  • Staff and client document records
  • Service rostering
  • Timesheets and payroll management
  • NDIS bulk upload invoices

Source check: 2026-09-24. Published vendor statements, not independent feature testing.

Questions for Supportmate

  • What can staff and participants do in the mobile app?
  • How are roster changes logged?
  • Which payroll exports and claim formats are supported?
Read the full Supportmate profile ↗

Tanda — published capabilities

  • employee shift rosters
  • vacant-shift placeholders
  • shift replacements
  • Australian payroll pay runs

Source check: 2026-09-24. Published vendor statements, not independent feature testing.

Questions for Tanda

  • How are SCHADS sleepovers configured?
  • Can shift skills and clearances be required?
  • What is the payroll integration versus Tanda Payroll cost?
Read the full Tanda profile ↗

Run the same scenario in both

Build a fictional weekend roster with a shift change and travel. Approve the actual hours and reconcile the payroll export with the roster.

  • Match worker availability and required credentials to the proposed shift.
  • Change a shift and confirm who receives the update and acknowledges it.
  • Inspect the treatment of actual times, breaks, allowances and travel.
  • Validate payroll outputs with your payroll specialist; retain the approval history.

Put the quotes on the same basis

Compare active employee definitions, payroll modules, minimum seats, integration fees, onboarding and support.

Use the same volumes, currency, GST basis and billing period for both quotes. Include migration, staff training time, required companion subscriptions and the cost of retrieving records at exit. If a charge is unverified, keep it as an open question rather than treating it as free.

How to reach a decision

  1. Choose the tasks your service cannot operate without before either demonstration.
  2. Record demonstrated, partial, not demonstrated or not applicable for each task. Keep the evidence and edition name.
  3. Ask the vendor to resolve every failed essential task in writing; a high average score cannot erase it.
  4. Test a correction, permission change and export. These are part of everyday operations, not just implementation.
  5. Decide using workflow fit, full cost and your team’s capacity to change systems. Retain the written assumptions for review.

What this comparison does not establish

Workforce software is a supporting system. A claimed award feature is not a guarantee of correct payroll for your employment arrangements. A capability not mentioned in the reviewed source remains unverified, not absent. This comparison does not certify compliance, integrations, accessibility, security or migration outcomes.