The choice behind the feature list
A roster is only the start of the buying decision. Your worker must find the right information, record the support and leave a useful handover. Your office then needs to reconcile delivery, funding and payment without repairing the same data in several places. Ask both vendors to show that complete sequence in the edition you would actually buy.
ShiftCare’s published scope puts rostering, mobile work and progress notes in view. Brevity describes a broader suite spanning client and employee management, scheduling and billing. Neither description establishes that your particular mixed-service workflow will be straightforward. Test the joins between tasks, not just the existence of a menu.
The buying differences to verify
| Decision | ShiftCare | Brevity |
|---|---|---|
| Licence basis | Per user, with a published five-staff minimum; every login counts | Published pricing uses clients; confirm the client definition, minimum and billing term |
| Claiming workflow | Bulk uploads and direct NDIA claims sit on different plans | Ask for the exact claim and remittance workflow in the proposed package |
| Implementation | Scope training, migration and connected subscriptions | Check the proposed tier: the pricing page shows setup fees on some tiers |
| Mixed service lines | Demonstrate your required service types together | Confirm which service modules are included and how records connect |
These distinctions come from the linked vendor pages. Unlisted functionality remains a question, not a negative feature rating.
Give both vendors this same demo
Use a fictional participant and a rostered support. Change the worker shortly before the shift. Have the replacement find the current support instructions, record delivery and correct an inaccurate entry without losing its history. Ask the office user to create the invoice, identify a rejected claim and follow the correction through the finance system.
Measure the steps your team must repeat. Record the edition, any extra application and the person responsible for each handoff. If offline work matters, deliberately disconnect the demonstration device and ask the vendor to show recovery; do not assume a mobile app works offline.
Model the cost around your team
Create two scenarios using your expected staff logins and billable client count. Then repeat with realistic growth. A lower unit price does not identify the lower organisation cost when the units differ. Add setup, training time, integrations and any recurring messaging charges using the same GST basis.
Ask for a written explanation of inactive accounts, archived clients, administrator access and annual renewal. Put those assumptions into the two-year software cost tool. Do not enter a per-client price against your worker count.
Our decision rule
Advance the product that completes your essential workflow in the quoted edition, with a documented implementation owner and an affordable total commitment. If both pass, involve the staff who will use it daily in a repeat trial. If neither can demonstrate an essential step, keep the shortlist open rather than accepting a roadmap promise as a delivered feature.
Sources behind this comparison
- ShiftCare: Australian pricing and plan features · checked 2026-09-23
- Brevity: product overview · checked 2026-09-23
- Brevity: pricing and package conditions · checked 2026-09-23
Confirm current terms with the vendor. An unanswered question does not establish that a feature is absent.