Vendor explicitly presents NDIS CRM and payment-request workflows.
What the vendor documents
- Client management and service records
- Funding utilisation reporting
- NDIS bulk payment requests
- Invoice exports and worker mobile app
Source check: 2026-09-24. Published vendor statements, not independent feature testing.
Pricing and the commitment
Published subscriptions use active-staff brackets with a 30-staff minimum and annual upfront payment; confirm current bracket price.
Ask for the quoted edition, billing unit, minimum commitment, setup, support and exit terms in writing. Unverified pricing is not a zero-cost offer.
A useful demonstration for SupportAbility
Take a completed support from attendance to budget use, bulk request and invoice reconciliation.
Questions to resolve before choosing
- How does the 30-staff minimum apply to casual workers?
- Can we export funding, attachments and corrections?
- How are support coordination and allied health records separated?
Check the fit in your own workflow
Use fictional records and an everyday user. Document what they complete unaided, any workaround, the required plan and the evidence retained. A vendor statement supports shortlisting; it does not prove the workflow works for your team.
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