Compare the evidence, product by product
Heidi Health — published capabilities
- AI-assisted session notes
- NDIS report templates
- clinician review and editing
- Echidna embedded integration
Source check: 2026-09-24. Published vendor statements, not independent feature testing.
Questions for Heidi Health
- What participant information reaches the AI processor?
- Can a clinician trace each generated statement to a source?
- How are drafts, corrections and consent retained?
Nora — published capabilities
- shift note drafts
- incident report workflow
- progress notes
- service agreement drafting
- team review and sign-off
Source check: 2026-09-24. Published vendor statements, not independent feature testing.
Questions for Nora
- Is participant information sent to third-party AI models?
- Can administrators disable AI drafting for sensitive records?
- How are signed records corrected without losing history?
Run the same scenario in both
Use a fictional care account with an uncertain name, a negative finding and missing information. Check the draft, correct a mistake and export the approved result.
- Identify what information is processed, where it travels and how consent is managed.
- Check that missing facts, numbers, quotations and uncertain findings are preserved.
- Demonstrate human review, author attribution and correction history.
- Confirm how the approved note enters the permanent record system and how temporary data is deleted.
Put the quotes on the same basis
Compare authors, minutes, notes, AI allowances, storage, templates and required companion record systems.
Use the same volumes, currency, GST basis and billing period for both quotes. Include migration, staff training time, required companion subscriptions and the cost of retrieving records at exit. If a charge is unverified, keep it as an open question rather than treating it as free.
How to reach a decision
- Choose the tasks your service cannot operate without before either demonstration.
- Record demonstrated, partial, not demonstrated or not applicable for each task. Keep the evidence and edition name.
- Ask the vendor to resolve every failed essential task in writing; a high average score cannot erase it.
- Test a correction, permission change and export. These are part of everyday operations, not just implementation.
- Decide using workflow fit, full cost and your team’s capacity to change systems. Retain the written assumptions for review.
What this comparison does not establish
Documentation assistants differ in their care setting and processing model. They do not automatically produce an accurate clinical assessment, compliant claim or complete incident record. A capability not mentioned in the reviewed source remains unverified, not absent. This comparison does not certify compliance, integrations, accessibility, security or migration outcomes.