ProviderQMS

Quality & incidents

Astalty vs Centro ASSIST

Compare the published scope, cost evidence and buying questions before you commit.

Sources checked 2026-09-24 · Source-based comparison

Vendor-source research, not hands-on tests or a ranked endorsement. ProviderQMS sells document kits and a separate QMS product. No vendor enquiry collection or affiliate source links. How we compare.

The decision to make

Astalty and Centro ASSIST both appear in our quality & incidents research. Connect events, risks, controlled documents, improvement actions and evidence. Start with the differences below, then test the same essential workflow. We have not used these products hands-on or established an overall winner.

Astalty vs Centro ASSIST: the published starting point
Buying questionAstaltyCentro ASSIST
What does it do?Astalty grew from support coordination into broader NDIS operations. It now markets scheduling, invoicing, participant records and compliance registers.Centro ASSIST offers NDIS-aligned policy and quality management systems. Its disability page describes incident, complaint and feedback registers tied to improvement.
Why consider it here?Astalty explicitly markets itself for NDIS businesses.Quality and knowledge platform specifically marketed to NDIS providers.
What is the cost basis?Enterprise pricing is by quote; current standard plan price not verified.Current price not verified; request a written quote.
What should the demo show?Log a billable coordinator email, assign a worker and compare the participant budget with the invoice batch.Update a restrictive-practice policy, record staff acknowledgement and retrieve its prior version for an auditor.

Compare the evidence, product by product

Astalty — published capabilities

  • Support coordination tasks and time
  • Participant funding and service agreements
  • Rostering with SCHADS alerts
  • Bulk invoices and Xero sync

Source check: 2026-09-24. Published vendor statements, not independent feature testing.

Questions for Astalty

  • How are SCHADS warnings resolved and documented?
  • Which role permissions cover financial and incident records?
  • Does the quoted tier include the API and Xero sync?
Read the full Astalty profile ↗

Centro ASSIST — published capabilities

  • NDIS policy and procedure library
  • incident complaint and feedback registers
  • version control and audit trails
  • role-based access and required reading

Source check: 2026-09-24. Published vendor statements, not independent feature testing.

Questions for Centro ASSIST

  • Which QMS tier includes incident and audit registers?
  • How are policy changes approved and acknowledged?
  • Can evidence be exported if the subscription ends?
Read the full Centro ASSIST profile ↗

Run the same scenario in both

Record a fictional service incident, assign review and improvement actions, revise a controlled procedure and retrieve the evidence trail.

  • Separate confidential incident information by role and responsibility.
  • Record event, awareness and notification times without overwriting the original account.
  • Link an action to an owner, due date, verification and evidence of effectiveness.
  • Retrieve current and superseded documents with approval history.

Put the quotes on the same basis

Compare modules, entities, locations, users, implementation, policy content licences and support.

Use the same volumes, currency, GST basis and billing period for both quotes. Include migration, staff training time, required companion subscriptions and the cost of retrieving records at exit. If a charge is unverified, keep it as an open question rather than treating it as free.

How to reach a decision

  1. Choose the tasks your service cannot operate without before either demonstration.
  2. Record demonstrated, partial, not demonstrated or not applicable for each task. Keep the evidence and edition name.
  3. Ask the vendor to resolve every failed essential task in writing; a high average score cannot erase it.
  4. Test a correction, permission change and export. These are part of everyday operations, not just implementation.
  5. Decide using workflow fit, full cost and your team’s capacity to change systems. Retain the written assumptions for review.

What this comparison does not establish

A quality system supports governance. It cannot itself establish compliance, decide reportability or guarantee a certification outcome. A capability not mentioned in the reviewed source remains unverified, not absent. This comparison does not certify compliance, integrations, accessibility, security or migration outcomes.